Answers to the universe’s toughest

questions…concerning Fresh BiB

Q: How do I update my billing and/or shipping information?

In the emailed receipt there are links (see below) that allow you to make those changes.

Q: Can you tell me more about the wood used on your teethers?

A: Our teething rings and wood beads are made of natural untreated wood, from either birch or maple. No chemical treatments are applied or used in their production. They’re produced deep in the heart of Texas by a company that has been in the business since 1976. We are stoked to be able to work with them.

Q: I have a question that wasn’t addressed in any of the FAQs. Now what?

A: Dang it. We had hoped to cover everything. If you still have questions, please email us at info@freshbib.com. We love hearing from our customers. Who wouldn’t? You guys rock!

Q: What if I’m a procrastinator and need my order rush delivery?

A: Hello fellow procrastinator! We’re working on it. In the mean time, if you need a rush just email us info@freshbib.com and we’ll do everything we can to help.

Q: How long will it take for my item(s) to arrive?

A: Orders are processed daily and shipped via USPS first class mail.  This means, barring any crazy issues with the postal service, you should receive your item(s) within a week of ordering. International delivery times vary, but usually take 2-3 weeks.

Q: What happens if the post office loses my package?

A: We will hunt them down. Kidding. We are all about peace and love. Just email us at info@freshbib.com and we will send you a new one.

Q: Do you accept returns?

A: Indeed we do! Just send us an email and describe the problem is. Our #1 goal is to make moms happy!

Q: What if I’m ordering Fresh BiB as a gift and want to sneak a peek before I deliver the goodies?

A: We totally get it. Half the fun of giving a gift like this is seeing how absolutely adorable it is before you gift it. Your gift will be shipped to you in a postal-friendly bag to prevent USPS from marking up your lovely gift box. We will also include a Fresh BiB sticker for you to seal your box, upon taking a peek.

Q: What if I want to give Fresh BiB as a baby shower gift?

A: Well, we’re pretty sure you’re a genius for gifting Fresh BiB. Let us know in the comment section that your item(s) are a gift and we’ll do the rest. (If you would like to include a personal message with your gift, please include that in the comment section as well.

Q: I received my Fresh BiB and it doesn’t fit. Now what?

A: Well that stinks. Contact us at info@freshbib.com and we will work with you to either solve the fit problem or provide you with a refund.

Q: Is there a sizing chart?

A: Fresh BiBs are one size fits most. We’ve made our bibs adjustable by offering two snap closures for a tighter or looser fit. This allows your bib to grow with your baby – fitting 3 months to 2T.

Q: Are your plastic clips safe?

A: We think so! We are very serious about the safety of our products. The plastic clips on our teethers and paci-clips have plastic gripping teeth to help avoid snagging or tearing of fabric. They also have a locking mechanism which makes it more difficult for children to open. All clips and snaps are certified free of lead, phthalate, and other harmful substances. They are made of small parts, so we do not recommend leaving your baby unattended while using.

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